Welcome to the Rebonics platform run by Rebonics PTE LTD and its affiliates (individually and collectively, "Rebonics", "we", "us" or "our").

The existence of this Privacy Policy is a real commitment from us to respect and protect any personal data or personal information of REBONICS PTE LTD Platform Users, including but not limited to the website and Application, hereinafter referred to as the "Platform".

This Privacy Policy (along with the terms of use of the Platform as stated in the "Terms & Conditions" and other information listed on the Platform) establishes the basis for the acquisition, collection, processing, analysis, appearance, disclosure, and/or all forms of management related to the data or information that the User provides to REBONICS PTE LTD or that REBONICS PTE LTD collects from the User, including the User's personal data, both when the User registers on the Platform, accesses the Platform, or uses the services on the Platform (hereinafter referred to as "data").

By accessing and/or using our service, the User declares that each User data is correct and valid data, and the User gives approval to REBONICS PTE LTD to obtain, collect, store, manage and use the data as stated in the Privacy Policy and the Terms and Conditions.


  1. User Data Acquisition and Collection
  2. Use of Data
  3. Disclosure of User Personal Data
  4. Cookies
  5. User Choices and Transparency
  6. Storage and Deletion of Information
  7. Privacy Policy Updates

  1. User Data Acquisition and Collection
    REBONICS PTE LTD collects User data with the aim of processing User transactions, managing and expediting the process of using the Platform, as well as other purposes as long as permitted by the applicable laws and regulations. The User data collected is as follows:
  1. Data submitted independently by the User, including but not limited to data submitted when the User:
  1. Fills in personal data when the User performs payment transaction activities through the Platform, including the user name, address e-mail, telephone number, address, etc.;
  2. Create or update an account, including user name, email address, phone number, password, address, photo, and others;
  3. Contacting us, including through chat features and other customer services;
  4. Complete a survey sent by or on behalf of REBONICS PTE LTD;
  5. Interact with other Users through message features, product discussions, reviews, ratings and so on;
  6. Using services on the Platform, including detailed transaction data, including the type, amount and/or description of the product or service purchased, delivery address, payment channel used, transaction amount, transaction date and time, and other transaction details;
  7. Fill in payment data when the User performs payment transaction activities through the Platform, including but not limited to bank account data, credit cards, virtual accounts, instant payments, internet banking, retail outlets; and/or
  8. Use features that require access permission on the User's device.
  1. Data recorded when the User uses the Platform, including but not limited to:
  1. Real or approximate location data such as IP address, Wi-Fi location, geo-location, and so on;
  2. Data in the form of time from each User activity, including registration activities, logins, transactions, and so on;
  3. User preferences or usage data, including User interactions in using the Platform, saved choices, and selected settings. The data is obtained using cookies, pixel tags and similar technologies that create and maintain a unique identifier;
  4. Device data, including the type of device used to access the Platform, including hardware model, operating system and version, software, IMEI number, file name and version, language selection, unique device identifier, advertising identifier, serial number, device movement information, and/or cellular network information;
  5. Data records (logs), including records on servers that receive data such as device IP addresses, access dates and times, application features or pages viewed, application work processes and other system activities, browser type, and/or Platforms or third-party services you use before interacting with the Platform.
  1. Data obtained from other sources, including:
  1. Our business partners who help us in developing and providing services on the Platform to Users, including payment service providers, logistics or courier partners, Platform infrastructure, and other partners.
  2. Our business partners where Users create or access our accounts, such as social media services, or Platforms/applications that use our APIs or those used by us;
  3. Financial service providers, including but not limited to credit rating agencies or credit rating agencies (LPIP);
  4. Marketing service providers;
  5. Generally available sources.
  6. We may combine data obtained from these sources with other data in its possession.

  1. Use of Data

We may use all or part of the data obtained and collected from Users as mentioned in the previous section for the following matters:

  1. Processing all forms of requests, activities or transactions made by Users through the Platform, including for the purpose of sending products to Users.
  2. Providing features to provide, realize, maintain and improve our products and services, including:
  1. Offering, obtaining, providing, or facilitating marketplace services, insurance, financing, loans, or other products through the Platform or email;
  2. Carry out internal activities required to provide services on the Platform, such as solving software problems, bugs, operational problems, conducting data analysis, testing, and research, and to monitor and analyze usage trends and activities.
  1. Assisting Users when communicating in the Chat Feature, including to:
  1. Check and resolve User problems;
  2. Direct User inquiries to Customer Service officers on appropriate Chat features to resolve problems; and
  3. Supervise and improve Customer Service responses on the Chat feature.
  1. Contacting Users via email, letter, telephone, fax, and others, including but not limited to assisting and/or completing the transaction process or problem solving process.
  2. Use information obtained from Users for research, analysis, product development and testing purposes to improve the security and security of services on the Platform, as well as develop new features and products.
  3. Inform Users regarding products, services, promotions, studies, surveys, news, latest developments, events and others, both through the Platform and through other media. We may also use this information to promote and process contests and sweepstakes, award prizes, and serve relevant advertisements and content about our services and its business partners.
  4. Monitor or investigate suspicious transactions or transactions that are indicated to contain elements of fraud or violations of the Terms and Conditions or applicable legal provisions, as well as take necessary actions as a follow-up to the results of monitoring or investigating the transaction.
  5. In certain circumstances, we may need to use or disclose User data for law enforcement purposes or to fulfill applicable legal and regulatory requirements, including in the event of a dispute or legal process between the User and REBONICS PTE LTD.

  1. Disclosure of User Personal Data

We guarantees that there is no sale, transfer, distribution or loan of your personal data to other third parties, without your permission, except in the following cases:

  1. Disclosure of User data is required to partners or other third parties who help us in providing services on the Platform and processing all forms of User activities on the Platform, including processing transactions, payment verification, product delivery, and others.
  2. We may provide relevant information to business partners in accordance with the User's agreement to use the services of business partners, including other applications or platforms that have integrated APIs or their services, or business partners with whom we has collaborated to deliver promotions, contests, or services that specifically
  3. It requires communication between our business partners (such as logistics providers, payments, etc.) and Users in terms of resolving obstacles and other matters.
  4. We may provide relevant information to vendors, consultants, marketing partners, research firms or similar service providers.
  5. Users contact us through public media such as blogs, social media, and certain features on the Platform, communications between Users and us may be publicly visible.
  6. We may share User information with its subsidiaries and affiliates to help provide services or perform data processing for and on behalf of REBONICS PTE LTD.
  7. We can share User data or information needed for creditworthiness to credit rating agencies or bureaus or Credit Information Management Agencies (LPIP).
  8. We discloses User data in an effort to comply with legal obligations and/or legitimate requests from law enforcement officials.

  1. Cookies
  1. Cookies are small files that will automatically take place on the User's device that performs the function of saving User preferences and configurations while visiting a Platform.
  2. These cookies are not intended to be used when accessing other data that the User has on the User's computer, other than what the User has agreed to submit.
  3. Although the User's computer device will automatically accept cookies, the User can make the choice to make modifications through the User's browser settings, namely by choosing to refuse cookies (this choice can limit the optimal service when accessing the Platform).
  4. We use Google Analytics Demographics and Interest features. The data we obtain from these features, such as age, gender, User interests and others, will be used for the development of the Platform and our content. If you don't want your data to be tracked by Google Analytics, you can use the Google Analytics Opt-Out Browser Add-On.
  5. We may use the features provided by third parties in order to improve our services and content, including the adjustment and presentation of advertisements to each User based on interests or visit history. If you don't want ads to be shown based on those adjustments, then you can set them through your browser.

  1. User Choice and Transparency
  1. Mobile devices in general (iOS, Android, etc.) have settings so that our application cannot access certain data without the consent of the User. The iOS device will notify the User when the application first requests access to the data, while the Android device will notify the User when the application is first loaded. By using the application and providing access to the application, the User is deemed to have given his consent to the Privacy Policy.
  2. After the sale and purchase transaction through the marketplace is successful, the Seller and the Buyer have the opportunity to provide an assessment and review of each other. This information may be publicly viewable with the User's consent.
  3. Users can access and change information in the form of email addresses, phone numbers, date of birth, gender, list of addresses, payment methods, and bank accounts through the Settings feature on the Platform.
  4. Users can withdraw from information or notifications in the form of bulletins, reviews, product discussions, private messages, or private messages from Admins sent by us through the Settings feature on the Platform. We can still send messages or emails in the form of transaction descriptions or information related to User accounts.
  5. To the extent permitted by applicable regulations, Users may contact us to withdraw consent to the acquisition, collection, storage, management and use of User data. If this happens, the User understands the consequences that the User cannot use the Platform services or our other services.

  1. Information Storage and Deletion

We will store User information and can perform deletion in accordance with the provisions of the applicable legal regulations.

  1. Privacy Policy Update

We may make changes or updates to this Privacy Policy from time to time. We recommend that Users read carefully and check this Privacy Policy page from time to time for any changes. By continuing to access and use the Platform services and our other services, the User is deemed to have agreed to the changes in the Privacy Policy.